Recently I did this fun Podcast on clouds touching on stupid apps, network containers.
We talked about the future of cloud API's and cloud management stack, how well is the self-service concept being received and we touched on ITIL.
Rodrigo talks about how his world essentially revolves around the concept of change and gives us some tips and tricks to help customers understand how to organize their thoughts and teams around these new self-service models. The bulk of the content on his blog, http://www.servicecatalogs.com/, is about the mindshift change happening with IT orgs when they start enabling Service Catalogs.
- How is the progress happening in that world?
- Is ITIL the biggest barrier to Self-Service adoption?