Are you struggling with the question: “What’s a service?” Is it hard to get people to agree to a definition? Need I ask? :)
Trying to document all your service definitions in a Word document or Excel spreadsheet? Don’t have the infrastructure to publish your catalog cost-effectively?
If this is the case, then you are normal; most people are struggling with that situation.
This upcoming newScale webinar will be very helpful to your effort. The topics covered include:
- Defining your IT services using ITIL v3 best practices;
- Publishing standard service definitions within IT and for your customers;
- Showcasing and promoting what IT does for the business;
- Updating your services as needs change over time.
Topic: A Quick Start For Your Service Catalog Date: Tuesday, November 3, 2009 Time: 9:00 am PT / 12:00 noon ET Duration: 1 hour Click here to convert the Webinar time to your local time zone
I understand there will be a surprise announcement that Tuesday, but I can't talk about it until then!