Platform Management - Dedicated Hosting Environment
Version 6,
changed by
admin.
03/27/2007.
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| Featured: |
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| Name: |
Platform Management - Dedicated Hosting Environment |
| Category: |
Infrastructure Services |
| Sub Category: |
IT Management |
| Author: |
smcd |
| Date Posted: |
02/24/2007
01:34PM |
| Description: |
The Platform Management: Dedicated Hosting Environments service offering ensures end-to-end delivery and back-end management of a Windows or Linux application hosting environment and includes hardware provisioning and installation, network connectivity and access, failover capabilities (based on the level of service selected), backup and restore, and other professional services needed to support a dedicated hosting environment. This service offering is appropriate for groups who want only hosting and who will develop/manage/support the application components deployed in that environment. This service offering is also an important component service for broader service offerings -- i.e. a full application hosting/management offering which, necessarily, requires a hosting environment (although not necessarily dedicated).
A Service Request template supporting this offering is also available.
NOTE: There is no "Platform Management" under "Infrastructure Services" in the current demonstration catalog. I believe an argument can be made for including "Platform Management" as one of the listed "Infrastructure Services". |
| Rating: |
Not Rated (0 Ratings Total)
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smcd said, 02/24/2007:
As always, this is a HYPOTHETICAL EXAMPLE. The benchmarks and prices were input, not based on real numbers, but to demonstrate several key (often subtle) ponts. This service offering is for ILLUSTRATION PURPOSES ONLY. Different organizations will have vastly different capabilities, flexibiliteis, vendor contracts, etc.
A few things about this service offering:
1. First and foremost, this service offering is not appropriate for most customers -- certainly not for end-users. This service offering would almost certainly be consumed by other technology organizations or application development groups as part of a broader service they may offer to customers one-step further removed. It is highly unlikely that most customers would purchase "Dedicated Hosting Environment" -- except as part of a collected or bundled service, likely under "Application Services - Application Management" service offerings (of which a shared or dedicated hosting enviornment would be a necessary component).
2. This service offering assumes a support organization has 24x7 support personnel, flexible enough to allow customers to specify any range of prime-time hours they desire. Most organizations will not be this flexible and will want to specify prime-time hours and charge premiums for non-prime-time support, but this example offers something slightly more idiosyncratic.
3. Some close observers will notice that the hypothetical service organization behind this service offering is struggling to meet some of their targets -- particularly for the higher service levels. This IS something that, in my experience, is highly realistic ... providing 99%+ service is a VERY difficult undertaking and organizations should be prepared to see some potentially eyebrow-rasing benchmarks around their highest service targets.
If anyone would like some of my assumptions used in arriving at service level targets (particularly around service restoration times), leave a comment and I will try to leave a reply in turn (that stuff gets really, really, really dry ... I wouldn't want to bore anyone with such details!).
Hope this is useful!