A Data Architecture for IT Service Management White Paper - by Charlie Betz
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03/27/2007.
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| Featured: |
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| Title: |
A Data Architecture for IT Service Management White Paper - by Charlie Betz |
| Category: |
Data Management White Papers |
| Author: |
admin |
| Date Posted: |
02/09/2007
05:00AM |
| Introduction: |
This is an analysis of ITSM and related IT governance concepts from a data architecture perspective. Included is a high level entity-relationship model, definitions, discussions of general data issues as pertinent to internal IT enablement, and some initial thoughts on data/process matrixing. Extensive coverage of the Configuration Item concept. IITSM practitioners should find this white paper useful.
© 2007 Charles T. Betz. Used by permission. All rights reserved.
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5 (1 Ratings Total)
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a_data_architecture_for_it_service_management.pdf
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mary
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1M
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02/01/2007
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1
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danburcher said, 06/20/2007:
This WP is excellent. Very thorough and reader-friendly. One idea I have is to add a TOC at the front.