Rebuilding Trust Between IT and the Business White Paper - by newScale, Inc.
Version 2,
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03/27/2007.
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| Featured: |
Yes |
| Title: |
Rebuilding Trust Between IT and the Business White Paper - by newScale, Inc. |
| Category: |
ITIL ITSM White Papers |
| Author: |
admin |
| Date Posted: |
02/09/2007
04:48AM |
| Introduction: |
There are two different views of the IT Service Catalog – a portfolio-oriented view for the business unit executive and a request-oriented view for the end user. This white paper helps the reader understand how the portfolio view helps IT communicate more effectively with business decision-makers and how the request-oriented view provides end users with a ‘single pane of glass’ for interacting with IT. |
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4 (2 Ratings Total)
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Rebuilding Trust in IT White Paper 7_2006.pdf
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02/08/2007
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jeffwinter said, 02/08/2007:
One of the most important things to remember when talking to anyone about "catalogs" or "services" is to remember to level set between the parties in the discussion. A common understanding of "who is the audience for the catalog?" and "what purpose should the catalog serve?" will help avoid a great deal of confusion.