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Defining, Modeling and Costing IT Services White Paper - by Pink Elephant

Version 2, changed by admin. 03/27/2007.  
Featured: Yes
Title: Defining, Modeling and Costing IT Services White Paper - by Pink Elephant
Category: ITIL ITSM White Papers
Author: admin
Date Posted: 02/09/2007 04:52AM
Introduction: This white paper, authored by Pink Elephant,  examines the fundamental steps for Defining IT Services, Modeling IT Services in a Configuration Management Database and Developing Service Based IT Costing Models.

These activities are part of three IT processes (Service Level, Configuration, and
Financial Management for IT) as documented within the Information Technology
Information Library (ITIL). While other processes have a relationship to this topic, these
processes contain activities which directly related to the problem statement outlined
above and are the focus of the discussion.
Rating: 5 (6 Ratings Total)

AR Attachment (1)

  File By Size Attached Ver.
Pink Elephant - Defining Modeling and Costing IT Services v2 2.pdf mary 283K 01/31/2007 1

Comments (1)

jeffwinter said, 02/08/2007:

For any IT group concerned about being outsourced this article is a must. Without a clear understanding of the services provided and the costs associated with delivery an internal IT group will have a tough time defending itself. Without an apples to apples comparison against the offerings of the outsourcer the CFO, or other executives, making the outsourcing decisions may hurt the company long term because they did not have all the information that they could have.

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