Rohm and Haas Service Catalog Presentation
Version 6,
changed by
admin.
03/27/2007.
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| Featured: |
Yes |
| Title: |
Rohm and Haas Service Catalog Presentation |
| Category: |
Customer Stories |
| Author: |
MaryL |
| Date Posted: |
02/25/2007
12:13PM |
| Introduction: |
Robert Hilsdon of Rohm and Haas gave this presentation at the Pink Elephant ITSM conference in Las Vegas on 2/20/07. He made a very strong & compelling case for a Service Catalog. Note some of the benefits cited at the end (e.g., 40% fewer calls to the help desk, 3.7/4.0 customer satisfaction rating). |
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