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What is your job title?
Text answer
Do you have one or are you producing a Service Catalog now? (check one)
Already have a Service Catalog
Will have one within 6 months
Will have one within 12 months
Will have one within 18 months
No plans to do one
What is your organizational role in promoting Service Catalogs? (check one)
Business Sponsor
IT Sponsor
IT Marketing and Sales
Project implementation lead
Evolution of existing services in catalog
No formal role yet
Other: (text)
What ITIL V2 processes have you implemented? (check all that apply)
Incident
Problem
Change
Service Level Management
Configuration
Financial
None
What ITIL V2 process are you implementing next? (check all that apply)
Incident
Problem
Change
Service Level Management Configuration
Financial
None
What "new" ITIL V3 processes are you considering? (check all that apply)
Service Catalog Management
Service Portfolio Management
Demand Management
Request Fulfillment
Access Management
Other
None
What problem do you expect the Service Catalog to help solve? (check all that apply)
Increase customer satisfaction
Explain what IT does to executives
Make it easier to standardize our services
Make it easier to order services from IT
Ensure compliance with regulations
Support our Asset management (CMDB) effort
Allow IT run like a business (Supply Chain "Order to Cash" approach)
Leverage continuous improvement in service delivery quality and efficiency
Use pricing levels and service levels to manage service supply and demand
Other: Text
Have you used the Service Catalog templates?
Yes
No
What do you find useful in this site?
Text answer
What else would you like to see in the OSSC community?
Text answer
What is the biggest issue in implementing a Service Catalog? (check one)
Project is not going as expected
Lack of executive support or understanding
Lack of peer support or understanding
No budget for staff adds/ process development/ technology investment
Lack of education or know how
Lack of tools
Fragmented internal IT organization with vertical towers of control
Not having a big issue
Please describe in more detail the biggest issue you face in implementing a Service Catalog at your organization?
Text answer
Please describe in more detail the key success factor in implementing a Service Catalog at your organization?
Text answer
Are you using any technology to create your Service Catalog, publish service definitions, automate service requests, or standardize your portfolio? (check one)
No
Yes
If yes, what are you using? (check all that apply)
Word, Excel, or PDF
Intranet
Developing our own
Using a Service Catalog product
Using a help/service desk product
Using other ITSM tools
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