Open Source Service Catalog Community Privacy Policy
Welcome to the Privacy Policy for the Service Catalog Community website (www.servicecatalogs.com) (the “Site”), operated by newScale, Inc. (“newScale” or “we” or “us”). This document sets forth the terms and practices which govern privacy protections and use of information you provide to us in connection with your use of the Site, including the features and services offered by us from time to time at or through the Site (collectively with the Site, the “Services”). By accessing or using the Services, you are accepting the practices described in this Privacy Policy. If you do not accept these practices, you must not access or use the Services.
Your Privacy
We are committed to protecting your privacy. We use the information we collect about you to provide you with a more personalized experience at the Site, to improve or add Services features and functionality, and to contact you for marketing purposes that may be of interest to you. Please read on for more details about our privacy policy.
What Information Do We Collect?
Personally Identifiable Information. In describing the information we collect, the term Personally Identifiable Information refers to information that tells us specifically who you are, such as your name, phone number, email or postal address. In many cases we need this information to provide the personalized or enhanced service that you have requested. The amount of Personally Identifiable Information that you choose to disclose to the Open Source Catalog Community is completely up to you. The only way we know something about you personally is if you provide it to us in conjunction with one of our services.
Voluntary Information. We receive and store any information you voluntary communicate to us in connection with your use of any Services, your email correspondence with us, your posting of information or content in public areas of the Site, or which you may voluntarily communicate to us in any other fashion. You may choose not to provide certain information we request from you in connection with our Services (i.e. information which is not designated as mandatory or required). However, if you so elect, you might not be able to access or take full advantage of the features and functionality of the Services. We use the information that you voluntarily provide for such purposes as responding to your requests, customizing content which may be of interest to you, improving our Services, and communicating with you. Until you initiate a voluntary transaction in connection with the Services, we do not collect any Personally Identifiable Information about you (such as your e-mail address). Once you do initiate a voluntary transaction, we will ask you for certain information depending upon the nature of the transaction in question. Such voluntary transactions may include asking our experts a question, using our online forums, conducting a search, taking part in a quiz or survey, and other actions. For example:
• When you register as a user of the Site, we ask you to provide Personally Identifiable Information to help us better serve you and to enable us to communicate with you including with respect to new and improved features and functionality that we may offer in connection with the Services from time to time. We may also receive personally identifiable information about you from our business partners.
• When you ask our experts a question, we ask for the information we need in order to answer your question as quickly and as accurately as we can. We ask for your email address in order to be able to reply directly or to ask for additional information necessary to respond to your question.
• When you submit a request to receive a print publication or e-mail newsletter, we ask for the information we need in order to process your request as quickly and as accurately as we can. We ask for your email address in order to be able to reply directly or to ask for additional information necessary to respond to your question.
• When you take part in a survey, or enter a contest, we ask for your email address and other Personally Identifiable Information so that we can contact you regarding prizes won or to send you information that we think might be of interest to you.
• When you conduct a search, we ask for the information you are researching. This information might be used to improve your ability to use the Services, or to improve the functionality of the Services, in the future.
Automatically Collected Information. Certain types of information relating to you or arising from your use of the Services are automatically collected whenever you interact with the Services. As do many Internet sites, we use “cookies” (see, below, for a definition), and we also obtain certain types of information whenever your Internet browser accesses the Services. Among other things, we may collect these types of information to monitor and analyze aggregate user traffic patterns and Site usage to help us develop and improve the design, layout and functionality of the Site and the Services. Examples of the information we may collect and analyze include: (i) your login name, password and email address (but only if you have first voluntarily become a registered user of the Site), (ii) the Internet protocol (IP) address used to connect your computer to the Internet, (iii) computer and connection information such as browser type and version, operating system, and platform, (iv) the full Uniform Resource Locators (URL) clickstream to, through, and from the Site, including date and time, (v) cookie number, and (vi) the web pages you viewed at the Site and any information or content you searched for in connection with the Services.
Cookies.
What Is A Cookie? A cookie is a small set of data that a website server may transmit to the Internet browser of a person upon their initial visit to the website, which is updated with each return visit. Cookies come in two basic types: “session cookies” and “persistent cookies”. The primary distinction between the two types would be that, whereas session cookies are stored by your browser in your computer’s dynamic memory (“RAM”) and destroyed when you finish that browsing session, persistent cookies are stored in a small text file saved by your browser to your computer’s hard drive, and until a specified expiration date, may be accessed and/or updated with each return visit to the corresponding website. Web sites may use cookies for an indefinite variety of different purposes, such as the storing of your personal information and browsing preferences so you don’t have to reset or retype them at future visits. Finally, web sites may use cookies to give you access to a secure method of transaction or line of communication. Please read the section below for a general description of the ways we use cookies at our Site.
Managing Your Cookie Preferences. Most Internet browsers automatically accept cookies, but you can usually change your browser to disable acceptance of any cookies acceptance, or give you the option of accepting or rejecting any particular cookie. Please consult the “help” function in your browser if you want to find out how to accept, disable or selectively enable cookies. Even if your browser is configured not to accept cookies, you can still use many of the features on our site. However, we recommend that you accept cookies from the Site so that you will be able to take full advantage of the features and functions of the Services we offer.
Our Use of Cookies. If you are not a registered user of the Site, our cookies do not contain any personally identifying information about you. We do not attempt to personally identify visitors if they do not voluntarily register with the Site. Some areas of our Site may allow you to register or choose personalization options so we can dynamically direct you to information on the web pages that may suit your interests. By using a cookie, our Site can automatically read your preferences and customize web pages without any further action on your part. All of our cookies can only be read by the Site’s web server, so other third party websites cannot read the information in them. The cookies themselves actually only store a reference to information kept on our web server, and do not themselves contain any sensitive information. Today, we only use the information that we gather from the use of cookies to (i) understand aggregate visitor usage patterns at the Site, (ii) offer personalized features and services to visitors, and (iii) identify problems experienced by visitors as they use our Site, including without limitation the following more specifically described cookie uses:
• Access your account information when you “sign in” as a registered user of the Site, so that we have the ability to provide customized content and services to you.
• Keep track of preferences you specify while you are using our Services.
• Estimate and report our total visitor size and traffic at the Site.
• Conduct research and analysis to improve or debug the content and services available at the Site.
• Display the most appropriate advertising banners, based on your interests and activity on the Site.
Except as described in the foregoing, we do not currently use cookies for any other purposes. However, we reserve our rights to use cookies for additional purposes in the future. In the event we do change our policies regarding cookies in the future, we will provide you with notice thereof and a reasonable opportunity to opt out of the new policy if you so request.
Email and other Correspondence. We may send you email or other forms of correspondence that are intended to notify you of new features or functions of the Services or of marketing or sales offers that we think may be of use or interest to you. To help us make such emails more useful and interesting to you, we may receive a confirmation when you open email sent to you from us if your computer makes available such a function. If you would rather not receive any such email correspondence or marketing information, please contact us at administrator@servicecatalogs.com
Information from Third Parties. In order to improve the personalization of your Internet browsing experience with us, or to identify and develop new features or services which may be of use or interest to you, we may from time to time receive information about you from third parties and add it to our account information about you. We also sometimes receive updated information from our business affiliates so that we may correct our records and send you marketing offers or special promotions that may be of interest to you.
How Do We Use The Information We Collect?
General. In addition to the purposes describe in the preceding section, the information we collect is generally used to improve the content of our web pages and print publications, customize the content and/or layout of our web pages, notify you about updates or improvements to our Site and its Services, send you your personal identification number and password, In addition we may use the information we collect in the manners described in the following section.
Disclosure to Third Parties. Information about customers of the Site is an integral part of our business, and the Open Source Service Catalog Community is not in the business of selling or renting it to third parties. newScale shares user information only with (i) its subsidiaries and affiliates and (ii) specified third parties under the conditions described below:
• Sale of Business. As newScale develops, expands and improves its lines of business, they might sell or purchase the assets of one or more of our own lines of business or those of third parties. In such transactions, member information is generally one of the transferred business assets, and accordingly we reserve our rights to sell or purchase this information in any such sale of business transaction. Furthermore, in the event that newScale, or all or substantially all of its assets, are acquired by a third party, this information will be one of the transferred assets.
• Disclosure Required by Law; Protection of Property and Rights. The Open Source Service Catalog Community may release account or other personally identifying information if it believes such release is necessary (i) to comply with law, (ii) to enforce the Terms of Use Agreement or any other agreement relating to access and use of the Site, or (iii) to safeguard the property or rights of newScale, the Open Source Service Catalog Community, its customers/members, subsidiaries or affiliates. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
• Disclosure With Your Consent. Other than as described in the foregoing, you will receive prior notice from us in the event we propose to share customer information about you with third parties, and you will have a reasonable opportunity to elect not to share the information.
• “Opt Out” and Complaint Procedures. In addition to the options made available to you when we collect information (if any), you may elect to “opt out” of having your individually identifiable information shared with third-parties (except for uses specifically requested by you, and necessary business uses). You must submit in writing separate third-party opt-out requests for each medium (mail, fax, telephone, or e-mail) to our Privacy Manager in one of the following ways:
• By Mail
newScale, Inc. 1850 Gateway Drive, Suite 300,
Foster City, CA 94404
• By Email
administrator@servicecatalogs.com
We will update the specific records related to your request as promptly as practical. Note, however, that you may receive additional communications from third parties after you submit your request while we process` the request.
Additionally, your information may exist in multiple lists within the company and our technology limits the processing of opt-out requests to the specific list source. We will continuously assess our responsiveness to opt-out requests against new technologies, business practices and our customers’ needs.
Correcting Your Information, Inquires and Complaints
We want any information you provide to be correct so we provide you with the ability to change the information we have about you. You must identify yourself before we give out any information. If you wish to correct your information, or have any related questions or complaints, please contact us at administrator@servicecatalogs.com. We reserve the right to reject or remove any information or content posted on our Site at our sole discretion.
What About Links to Other Websites?
As a dynamic and growing destination for the industry, the Site contains links to other websites that are not under our control. These websites have their own policies regarding privacy. For your own protection, you should review their policies upon visiting these other sites to make sure they meet your expectations of privacy.
About Children’s Privacy
newScale is committed to the safety of our children. Children under 18 may not participate in any sweepstakes or contests on the Site. Also, we encourage children under the age of 18 to ask a parent for permission before providing or sending any information to anyone online.
Your Consent
By using our Site, you consent to our practices concerning the collection and use of customer information by newScale. If we decide to change our privacy policy, we will post those changes on this page, and/or provide you with notice by other methods, so that you are always aware of what information we collect, how we use it, and under what circumstances it may be disclosed. It is your responsibility to check back to this page occasionally to see these changes.
