This quote is an accurate representation of the benefits people implementing cloud self-service and automation get.
Faster response time to service requests is the top process automation impact, cited by 25% of tech pros surveyed who have fully deployed process automation tools. Others cited reduced errors and shifting staff to new activities--which means freeing IT to focus on higher-value projects. Cash savings, though, can be elusive: Just 11% cut staff, and 5% cite cost reduction as a key impact of process automation.
As you can read, the focus is not on cost-cutting, rather agility. Most of the case is not for staff reduction, but rather to deploy that staff on the long, long list of initiatives awaiting resources.
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