and one does have power and budget while the other one doesn't.
This article via Federal Weekly has some nice smart quotes, from two good friends of min.
“I think we’re on the cusp of a new evolution in IT,” added Steinberg, who has helped the Homeland Security Department and other agencies adopt IT service management practices like those enshrined in ITIL. “What IT used to build and design on their own, they can now rent. Therefore, IT’s role is becoming more of a service integrator.” .... So most will have to learn some new ITIL skills if they also want to manage cloud services that way. Service portfolio, supplier management and solution sourcing will become the pre-eminent disciplines within IT service management, said Rob England, a consultant who created and writes "The IT Skeptic" blog.