Today we are announcing a fantastic tool for ITIL practitioner building a service catalog: a free trial of a complete, on-line, private service catalog. Nothing to buy, nothing to download.
The Service Catalog is the cornerstone for any ITIL program, but many organizations get stuck in this first step, spending countless hours trying to get agreement on what is a service (a common topic here). At best, practitioners create a static list of services in a Word or Excel document and call it their Service Catalog. Result: Nothing. Most IT staff never even look at the documents -- much less the business users.(As we saw in our last major poll).
So this is a really great opportunity for you to accelerate your service catalog development. Here's what's included.
"This trial includes pre-built templates and easy-to-use tools to quickly define standardized service offerings and promote them in a professional online IT brochure. Relationship managers or business users can then browse or search the catalog of offerings and view the descriptions, images, prices, tiers of service, and other details for each offering.
- Each trial participant receives a private, hosted instance of newScale PortfolioCenter Workgroup to define their organization's IT service offerings. [Yay! So you can show your peers]
- Self-paced tutorials show how to get started with building a Service Catalog in easy to follow, step-by-step instructions.
- Pre-built service offering templates and components can be reviewed, edited, or reused as necessary during the evaluation.
- The newScale Support Portal and User Community provide answers to frequently asked questions and peer collaboration.
This no-risk, no-commitment trial provides access to a Web-based portal with dozens of pre-defined Service Catalog templates and hundreds of technical service definition. This makes it a breeze to assemble a new service offering from existing component. And you don't need to be a techie to do this.
Most people are editors, not authors
It's hard to start with a piece of blank paper; it's easier to take someone's work and adjust it for our own needs. And now you too can be an editor, rather than an author.
You can use these components as examples to dramatically shorten their time-to-market for a Service Catalog. In effect, you can be an editor, rather than have to author everything. Within a few hours, you can publish an online IT brochure to communicate their IT organization's portfolio of standardized service offerings to the business.
So what does this look like?
Well there's a whole set of screenshots you can see here, but below is an IT storefront. You can get started with the most common categories, with well-produced graphics (legally licensed) and layouts.
From there you can navigate to a specific application service.This application services includes all the typical things you'd need like description, service tiers, pricing.
And then you can drill-down into the the technical services, and it's all editable by you, so you can adjust it to your particular situation.
Your choice!
You can start with the static templates we have hosted for over two years, or you can start with a complete actionable service catalog you can try for free. Why not? I encourage to do as the button says.
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