The poll reflects the ongoing discussion about the ITIL sofware scheme.
It is striking that 29% of the voters prefer PinkVerify over the new ITIL software scheme. Futhermore, another 29% of the voters thinks the ITIL software scheme is a waste of money.
Not one of the voters wishes to submit their tools for assesment.
16% see no added value.
13% of the voters has no problem with it, yet the same percentage sees the scheme as a threatening development in ITSM.
Although the TOOLselector poll is relatively small-scale, the TOOLselector poll refelects the ongoing discussion about the newly launched ITIL sofware scheme.
It always struck me as curious what is getting certified. How the can you certify a product if you don't have any process experience? Software architecture experience? Business experience?
In past lives, I've had my product certified for different things, like Windows 95 meant it worked on Windows 95 or SQL Server which meant you could use that product on SQL Server, or compliant with some interoperability standard. The certification assured you of a very valuable promise in a simple way.
Since ITIL is a good-practice software framework and the processes themselves need to be carried out by people, what is the value of certification?
ITIL v3 makes the point of distinguishing between utility & warranty. This scheme has neither. At best (and I'm a generous, loving kind of fellow), the "Scheme" (and if my Brit friends knew how bad that sounded in America they'd be worried) is rather small in the utility, and not-at-all-alive in the warranty department.
Or in English: it certifies very little about what a product does, not all about how it performs, and it's done by people who have no expertise building products.
It's as if though the Underwriter's Laboratories use hair-dressers to certify hair dryers, rather than electrical engineers.
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