There's an update to ITIL v3 coming in 2011 and the TSO is looking for authors. This could be your opportunity to become famous, wealthy, and an ITIL superstar.
TSO has put out a tender for authors and reviewers, found here. I read it, thinking it might be a cool thing to do, but boy oh boy! It's a process seemingly designed to extinguish all life out of authoring. I actually felt sorry for whoever signs up for this blessed process.
Writing a book requires a strong glutæus maximus. It will be painful. I'll stay in the cheap seats. Bloggers, you know who you are! And what you are paying / getting paid for blogging: zero. Hence, the cheap seats.
I think it'd be more fun and less painful if TSO conducted American Idol type auditions for their writers. And I'm thinking week one type auditions; the funny ones. ITIL Idol anyone?
Onto serious topics...
TSO is specifying the scope of the project and there are some really good nuggets that many people have commented upon. Here are a few that caught my attention.
Examine the definition and usage of the roles of Product Manager and Service Owner This is one I get a lot of questions and have written extensively in this blog. Today these roles overlap. My vote is to go with product manager because of all the reasons I've written before.
Ensure that Service Catalogue Manager appears within Service Operation. This is real problem for people building service catalogs. How do I relate operations to the service portfolio? Is a request catalog a service catalog? Answer: YES, but not if you read the Operations book.
Give clear explanations and descriptions of roles and responsibilities. I'd suggest you have a role appendix that relates them all. Today, you end up with two problems: overlap of responsibilities and way too many roles. We need something a bit more integrated, like this.
There's a lot more, but these are ones that affect those of you building service catalogs.
By the way, how much money can you make for enduring this tedium maximus? For Service Strategy: £15,000 (I guess Service Strategy needs a lot more work.). For all other titles: £10,000. And your name in a part of the book no one will read: Fame.
Not the kind of fame gets a good table at the Bouloud or Ramsey's, but the kind that will get you free chicken wings at ITSMf events. For sure it will get you blogger's oppobrium and odium. And that friends, is priceless.
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