Service Catalog Customer Examples

You might enjoy this little tid bit about one of our customers, Encana.

EnCana

Business/Technology Challenge: The With an enterprise value of $39 billion, EnCana is one of North America’s leading oil and gas companies. The company had several disparate channels for business users to request services from IT, including a customized system based on their service desk. To improve the effectiveness and responsiveness of the IT organization, Encana needed a standardized means of defining, requesting, delivering, and measuring IT services.

 

The Solution: newScale RequestCenter was selected based on its easy-to-use interface, pre-built service content, and low total cost of ownership. EnCana now has a service catalog and request management solution to manage the growing demand for IT services from the business. With more efficient use of existing resources and repeatable service processes, the IT organization benefits from both greater operational efficiency and improved internal customer satisfaction.

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would like to look at service catalog

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